About These Terms and Conditions

In these Terms and Conditions "we”, “website” and "us" mean “caketi.com”, and "you" means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products.

The Contract cannot be varied unless we agree to vary it in writing or by email.

Placing Your Order

You may place an Order by filling in the Purchase/Order Form our Web Site (caketi.com) and clicking the “Proceed To Checkout“ button. When you place your Order, we will issue you with an Order Number. We will do this by email.

By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however we will make every effort to supply Products to you.

We will notify you that your order is being processed by sending you an Order Confirmation Delivery Note via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying of each order placed, for the purpose of preventing credit card or cash payment fraud.

caketi.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

Payment Methods And Processing

caketi.com accepts Major Credit Cards (Credit Cards on Delivery, processed by the courier) and Cash On Delivery. Order processing will not begin until we receive all the information we need.

Orders placed on a weekend or a Public holiday will not begin order processing until the next business day, unless stated otherwise by any means of communications.

Please Note: Sometimes we are unable to accept credit cards issued by banks outside of Jordan, in case you chose to pay for your order with Credit Card on Delivery.

You may be required to provide further identification for additional security reference checks if required. caketi.com always seeks to list Products with the same pricing at the partnered merchants.

We reserves the right to change prices for Products displayed at our website at any time before you place an Order should the merchants chose to update their prices. The price of products shown excludes shipping costs. Shipping cost is a separate charge which is shown on the product page and is calculated upon area and city entry.

Delivery Of Your Products

Delivery can be instant within 1 hour when you confirm your order for available products, and can take up to 2 working days for some certain items. We list the estimated time of delivery for each product (on the product page). In all instances estimated delivery times will be displayed at the check out for your Product.

caketi.com makes every effort to deliver your Product according to the estimated delivery times provided by us at checkout. The estimated delivery times are throughout the week, from 8am up till midnight.

Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us.

We encourage you to visit the “My Account” section on our website to view the delivery status of your Products.

Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

Shipping Charges

We want your products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated based on products ordered from multiple shops or one shop and taking into consideration the geographical region of the delivery address. Shipping charges fare calculated automatically at your checkout process.

The price for shipping from one partnered store is JOD 2.00 If you order from two different stores, shipping cost will be JOD 2.00 + JOD 2.00 = JOD 4.00

Refund Policy

All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. However, we accept returns for refunds, for items damaged in transit/shipping with a valid proof. To be eligible for our return/refund policy you must email us or contact us within 2 hours of receiving the Products to alert us of the damage and we will ship a replacement at our expense.

When a Replacement Product is arranged

A replacement for the same Product that you ordered will be shipped to the delivery address on the original order at our expense after we have received your returned Product. The delivery time for the replacement Product will be the same as stated for the original Product. Consumer Guarantees apply to all replacement products.

Your Data - Use And Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Policy.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of caketi.com. Any unauthorized assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. caketi.com reserves the right to change the Terms and Conditions of sale at any time. The Terms and Conditions applicable to you are those on our website at the time you order a product. No caketi.com employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure

To the extent permitted by law, caketi.com is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of us, and we shall be entitled to a reasonable extension of time for the performance of such obligations.

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